Clover Auto Certifications
You can trust us, Clover Autos are members of the Independent Garage Association “Trust My Garage”
Trust My Garage is a scheme run by the Independent Garage Association (IGA) which is also part of The Retail Motor Industry Federation (RMI). It endorses a collection of Britain’s best local garages – every garage is vigorously assessed and noted as dedicated to the highest standards of skill and personal service.
Trust My Garage is a nationally recognised brand. The IGA are consumer orientated and available to assist if disputes were to arise.
All garages in the Trust My Garage scheme are members of the Independent Garage Association (IGA). IGA members are true professionals who have to comply with a strict code of practice.
Customers using our business can use us in confidence knowing we adhere to the Trust My Garage Customer Charter:
- we will treat you and your vehicle with respect
- we will work to the highest standards
- we comply with a strict code of conduct
- we strive to make your service or repair experience of the highest quality
- we only charge for work completed and parts supplied
- we provide a fixed quote or estimate both inclusive of parts, labour and VAT
- we explain works in a clear fashion
- we use up to date technical information, techniques and tooling
- we comply with the TMG’s Code of practice for Service and Repair
- we work to high standards and continue to achieve key industry standards set by the IGA
- we are backed by CTSI and the IGA
- we support staff training and being at the forefront of our field.
Clover Autos are delighted to be an IMI member
The Institute of the Motor Industry (IMI) is a professional association for those working within the industry. The IMI vision is to ensure the retail automotive sector is filled with a skilled, professional and competent workforce able to match the demands of the ever-changing motor industry market. The IMI keeps a Professional Register of member businesses ensuring consumers end up in skilled, competent and trustworthy hands. The Register is an industry-wide database of professionals recognised for maintaining their knowledge, skills and competency. At Clover Autos we are committed to investing in the skills and knowledge of our employees and pride ourselves that our staff work to an ethical code of conduct. We can be found on the Employer Recognition Scheme and on the Professional Reassurance Scheme.
Customers using Clover Autos can use us in confidence knowing that we:
- hold professional recognized qualifications
- have demonstrated our professionalism and commitment to ethical working
- are committed to staff training
- are vetted, approved and monitored by The IMI
- are committed to trading fairly
- confirm to legislation
- have the right expertise and motivation
- have passed a set of tailored background checks
- hold good references from customers
- are committed to good customer experience
Clover Autos are Which? Trusted Members
Which? is the largest consumer body in the United Kingdom with 680,000 members that subscribe to their magazine and over 335,000 online subscribers.
Which? exists to make individuals as powerful as organisations. They tackle pretty much everything from banking reforms to energy tariff complexities, with their commitment being to provide unbiased advice to consumers, including initiatives such as their Best Buy icon and the Which? Awards.
Which? offer independent and unbiased reviews on members. They publicise results of their rigorous tests and compare products. They publicise the products and services they really recommend and will warn consumers about the “Don’t Buy” products and services that are best avoided.
Customers using Clover Autos can use us in assurance knowing that we:
- are independently tested for our products and services and these are publicised by Which?
- have undertaken Which? trials
- are vetted by Which?
- have passed a set of tailored background checks
- are committed to exceptional customer experience
- hold positive references from customers on their experience
- hold professional recognized qualifications
- are committed to learning activities for all staff
- are committed to trading fairly
- have the right expertise and motivation
Clover Autos are honoured to be an RMI member
The Retail Motor Industry Federation (RMI) is the UK’s leading automotive trade body, representing franchised car and commercial vehicle dealers, independent garages, body shops, motorcycle dealers, petrol retailers, auction houses and cherished number plate dealers, who provide sales and services to motorists and businesses across the UK. The Retail Motor Industry Federation (RMI) represents the interests of operators in England, Wales, Northern Ireland and the Isle of Man providing sales and services to motorists and businesses.
The Retail Motor Industry Federation (RMI) members pride themselves on providing high quality, value-for-money services to the motoring public.
RMI standards help our members serve you. They are continuously reviewed and updated to conform to changing legislation and market place expectations.
Customers using our business can use us in confidence knowing:
- we confirm to legislation
- we have the right expertise and motivation
- we are committed to trading fairly
- we are vetted, approved and monitored by The RMI
- we have passed a set of tailored background checks
- we are committed to ethical working
- we hold good references from customers
- we are committed to good customer experience
- our future conduct will continue to be monitored by the RMI
- we support staff training and being at the forefront of our field.
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